Warranty

Lifetime Warranty

Celebrate Ceylon ("We", "Us", or "Our") offers a Lifetime Warranty to the original purchaser of any jewelry product ("Product") sold through our Shopify page. This warranty covers manufacturing defects throughout the lifetime of the Product, ensuring your satisfaction and peace of mind.

Coverage: Our Lifetime Warranty covers manufacturing defects that may occur during the normal use of the Product. The warranty excludes the following:

  • Damage or defects resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, or ordinary wear and tear.
  • Unauthorized repairs or modifications, including the incorporation of third-party elements.
  • Loss or theft of the Product.
  • Cosmetic damage that does not impair the Product's functionality, such as scratches, dents, and faded plating.

Duration of Coverage: This warranty is valid for the lifetime of the Product and applies exclusively to the original purchaser. It is non-transferable and does not apply to any subsequent owners.

Claim Process: If a manufacturing defect occurs, you may:

  1. Contact Celebrate Ceylon Customer Service: Email us at support@celebrateceylon.com with proof of purchase, clear photos or videos of the defect, and a detailed description of the issue.
  2. Local Repair: After the initial 30-day period, if a defect is found, you may take the jewelry to a local jeweler for repairs. We will cover the cost of the repair, subject to prior approval.
  3. Replacement: If the product cannot be repaired, we will replace the item with an identical or comparable product.
  4. Return Process (within 30 days): If the defect occurs within the first 30 days, you can return the item for a full refund, repair, or replacement by following our 30-day return policy.

Limitations: THIS WARRANTY PROVIDES YOU WITH SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT CAN VARY BY JURISDICTION. OUR LIABILITY FOR MANUFACTURING DEFECTS IS STRICTLY LIMITED TO THE REPAIR COST, REPLACEMENT, OR REFUND AS OUTLINED IN THIS POLICY. WE DISCLAIM LIABILITY FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY WARRANTY BREACH OR UNDER ANY OTHER LEGAL THEORY, TO THE FULLEST EXTENT PERMITTED BY LAW.

Miscellaneous: This Lifetime Warranty is governed by the laws of the jurisdiction where the Product was purchased. If any provision of this warranty is deemed unlawful or unenforceable, the remaining provisions will remain in effect.

Celebrate Ceylon reserves the right to modify the terms of this Lifetime Warranty at any time, without prior notice.

For further details or to initiate a warranty claim, please contact us at support@celebrateceylon.com.